Our Services

What Can We Offer?

1. Maintenance & Repairs

• Routine upkeep: cleaning communal areas, gardening, bin management

• Reactive repairs: fixing lifts, leaks, lighting, entry systems

• Planned maintenance: repainting, roof replacement, structural works

• Contractor management: sourcing quotes, vetting vendors, supervising work

With our local knowledge, processes and relationships built up and refined over 13 years in the lettings industry, we don't just fix problems - we anticipate them through inspections and preventative planning.

We already have existing software for raising and managing maintenance for individual units and the overall block.

2. Financial Management

• Setting annual service charge budgets

• Collecting payments from leaseholders

• Managing a reserve/sinking fund for major future works

• Paying contractors and utility bills

• Producing year-end accounts

Having handled client funds since 2013, MTR have the expertise to manage budgets, collect payments and ensure that all accounts are reconciled and managed correctly.

3. Legal & Regulatory Compliance

MTR are used to adhering to legislation and have processes in place to ensure compliance.

• Fire safety compliance (e.g. under the Regulatory Reform (Fire Safety) Order 2005)

• Health & safety risk assessments

• Asbestos management

• Insurance compliance (buildings insurance for the whole block)

• Ensuring lease terms are followed

4. Lease & Resident Management

Block managers act as the go-between for residents, freeholders, and sometimes developers.

• Enforcing lease covenants (e.g. noise, pets, alterations)

• Handling disputes between leaseholders

• Issuing notices and formal communications

• Managing move-ins/outs and permissions

5. Insurance & Risk Management

• Arranging buildings insurance for the entire block

• Managing claims (e.g. water damage between flats)

• Ensuring appropriate coverage levels

• Reducing risk exposure through maintenance and compliance

6. Inspections & Reporting

• Regular site visits to check condition and safety

• Creating reports for freeholders or Resident Management Companies (RMCs)

• Identifying upcoming repair needs early

  We already have existing software for conducting in-depth inspectionts/inventories/checkouts

7. Major Works (Section 20 in the UK)

For expensive works, there’s a legal consultation process under the Landlord and Tenant Act 1985.

• Notifying leaseholders of planned works

• Getting multiple quotes

• Allowing leaseholders to comment

• Awarding contracts transparently

8. Award Winning Lettings Management

Our client reviews speak for themselves, and we are proud to extend the same high level of service to all block unit leaseholders. We offer a fully comprehensive lettings service that includes many elements which other agents typically charge as extras.

Inventories are carried out in-house, along with property inspections, viewings, applicant referencing, and full end-to-end tenancy management—including deposit return mediation and more.

We apply the same consistent ethos across both our lettings and block management services, ensuring that our full management offering is exactly that: truly full management, with no hidden gaps or partial service.

And Finally...

Reviews

Hear from our clients about MTR Block Management and MTR Sales & Lettings

MTR Block Management's transparency and profit capping saved us money while keeping everything clear and simple.

Anna Lee

London

Since switching to MTR Sales & Lettings, managing our property has been stress-free and cost-effective thanks to their expert team.

Mark Fox

Bristol

★★★★★

★★★★★

Contact Us

Reach out to us for transparent, profit-capped block management solutions.